Do you survey the French property, or only the UK one?
Both ends, always. The French property is usually where the difficulty is, and surveying only the origin tells us what is moving without telling us whether it will go in when it gets there.
Where a physical visit to the French end is not practical before the move, we work from measured dimensions and photographs of the specific points that matter — the tightest doorway, the stair turn, the landing, the approach. We will tell you exactly what to measure and photograph.
What if the lorry cannot reach the house?
That is a common outcome rather than a failure, and the answer is planned rather than improvised. We identify a hard-standing transfer point as close as the approach allows and shuttle the load in a smaller vehicle.
The important thing is that this is decided at survey. A shuttle that is planned is a routine part of the day; a shuttle that is discovered at the end of a lane is not.
Do you handle moves from France back to the UK?
That is half of what we do, and it is the reason this firm exists in the shape it does. The return leg is routinely treated as an afterthought by removers who are set up to go one way, and it is the harder of the two.
A return move is a clearance, a local sale and a shipment running at once, usually against a completion date that will not move. We scope all three at survey.
Is furniture bought in France worth bringing back?
Often yes, sometimes emphatically not, and we would rather say so before it is packed. French case furniture is built for rooms with height — an armoire sized for a longère frequently will not stand upright in a UK house.
Give us the dimensions of the property you are moving into and we will check the large pieces against it. Paying to ship something that then has to be sold at the other end is the most avoidable expense in a return move.