Terms and conditions

1. Who we are

These terms govern the services provided by France Removals ("we", "us"). They apply to every quotation we issue and every removal we carry out, unless we have agreed something different with you in writing.

2. Quotations

A quotation is based on the information you give us and on what we observe at survey. It covers the goods, the properties and the access arrangements identified at that point.

A written quotation remains open for acceptance for thirty days from its date unless it says otherwise. After that period we may re-quote.

If the work turns out to differ materially from what was surveyed — additional goods, an access route that has changed, a property we were not shown — we will tell you before proceeding and agree any adjustment with you.

3. Booking and payment

A booking is confirmed when you accept the quotation in writing and pay any deposit we have asked for. The balance falls due before the goods are delivered, and in any event no later than seven days after delivery where we have agreed credit terms in writing.

We do not release goods held in storage while any sum properly due to us remains outstanding.

4. Cancellation and postponement

You may cancel a booking. Where you cancel more than fourteen days before the agreed collection date, any deposit is refunded in full. Cancellations inside that period may be subject to a charge reflecting costs we have already committed — crew, vehicle allocation and any crossing booked on your behalf.

Where a move is postponed rather than cancelled, we will re-schedule at no additional charge where we reasonably can.

5. What we will not carry

• Prohibited or stolen goods, drugs, and anything unlawful to possess or move.
• Firearms, ammunition and explosives.
• Fuel, gas cylinders, and goods likely to become dangerous, explosive or flammable.
• Goods likely to attract vermin, or which may cause infestation or contamination.
• Perishable food and open containers of liquid.
• Plants and living creatures.
• Jewellery, cash, deeds, securities and items of exceptional value, unless we have agreed in writing beforehand.

If such items are found in the load we may remove them and dispose of them lawfully, and you will be responsible for any resulting cost.

6. Your responsibilities

• Being present, or having an authorised representative present, at collection and delivery.
• Telling us about anything of unusual value or fragility before it is packed.
• Obtaining any permissions your property, street or building management requires, where we have told you these are yours to obtain.
• Preparing appliances, disconnecting services, and emptying anything that must travel empty.
• Giving us accurate documentation for customs purposes where the move crosses a border.

7. Customs and documentation

Moves between the United Kingdom and France are subject to customs formalities. Where we prepare a declaration on your behalf we do so on the basis of the information and documents you supply. You remain responsible for the accuracy of that information, and for any duty, tax or penalty arising from information that proves to be incorrect.

8. Liability and cover

We carry goods in transit and public liability insurance. The level applying to your consignment is stated in your quotation.

Loss or damage must be reported to us in writing within seven days of delivery, and the goods and their packaging kept available for inspection. Claims notified after that period may not be capable of proper investigation and may be refused on that basis.

We are not liable for loss or damage caused by circumstances beyond our reasonable control, by defects inherent in the goods themselves, by goods packed by you where the damage arises from that packing, or by electrical or mechanical faults not evidenced by external damage.

9. Delays

We plan every move around a stated window and we keep you informed. We are not liable for delay caused by weather, crossing disruption, customs inspection, industrial action, road closure or other circumstances outside our reasonable control.

10. Storage

Where we store goods for you, storage charges run from the date the goods enter store and are payable in advance for each storage period. Goods may be moved between facilities where we need to, at our cost.

11. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, save that nothing here removes any right you have as a consumer under the law of the country in which you are resident.

12. Getting in touch

Questions about these terms go to hello@france-removals.co.uk. Where these terms and anything stated elsewhere on this website conflict, these terms apply to the contract between us.